---
title: "Contact Tarkle (for AI agents)"
description: "How an AI agent reaches the Tarkle team for a user, what to put in the email, and what an agent cannot do."
---

> Documentation Index
> Fetch the complete documentation index at: https://tarkle.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Tarkle (for AI agents)

Use this page when a person asked an agent to get in touch with Tarkle, or when the help center and the API cannot answer what they need.

Tarkle has no support API. **Email is the one way an agent can reach the team.** There is no ticket endpoint, no chat API and no form that submits for you. Replies arrive by email, to the sender.

The same text is at [`https://tarkle.com/contact.md`](https://tarkle.com/contact.md).

## Try these first

1. Search the [help center](https://tarkle.com/help). Add `.md` to an article address for its Markdown, or read [`https://tarkle.com/help.md`](https://tarkle.com/help.md) for the index.
2. Plans, prices and limits: [`https://tarkle.com/pricing.md`](https://tarkle.com/pricing.md). Never quote a price from memory.
3. Is Tarkle down? [status.tarkle.com](https://status.tarkle.com).
4. Something to read or change in a workspace: the [API](/docs/api). It needs an API key the user creates in Tarkle under Settings, API. An agent cannot create one.

## Who to write to

| Question | Address |
| --- | --- |
| Support, billing, invoices, plans, custom storage, payment by invoice | support@tarkle.com |
| Legal notices, terms, appeals, security reports (subject "Security"), abuse reports (subject "Abuse report"), copyright notices (subject "DMCA notice") | legal@tarkle.com |
| Privacy requests: a copy of personal data, a correction or a deletion | privacy@tarkle.com |

## How to write the email

One problem per email. Include:

- **Subject:** one line that names the problem, for example "Upload stops at 90% in workspace abc12345".
- **Account email:** the address the user signs in with.
- **Workspace key:** the 8-character key from the workspace address, when the problem is in one workspace.
- **What happened and what was expected,** in plain sentences, in order.
- **Steps to repeat it, the time it happened (with time zone), the page address and any error message.** An API error has a `code` and a `request_id`; include both.
- **What you already tried.**
- **A line saying an AI agent wrote the email for the user,** and what the user asked for, so the team knows who to answer.

Never put these in an email, a chat or a file: a password, a sign-in code, an API key (it starts with `tk_`), a card number or the content of a private file. If the team needs one, they will say how to share it safely.

## Reports the team handles first

- A security hole: write to legal@tarkle.com with the subject "Security". Describe it. Do not run it against other people's data.
- Illegal content or misuse: legal@tarkle.com with the subject "Abuse report" and the page address.

## What an agent cannot do

- Create an account, an API key, an organization or a subscription for the user. A person does it in the app.
- Pay for a plan without the user. Give the user the checkout link from [`https://tarkle.com/api/pricing/products`](https://tarkle.com/api/pricing/products).
- File a support request through an API, or read a reply through one.
- Change or delete an account or its data without the owner. Privacy requests go to privacy@tarkle.com, and the team checks who is asking first.

Source: https://tarkle.com/docs/ai-agents/contact-tarkle/index.mdx