# How to contact Tarkle

Use the Support link in your dashboard, or email support@tarkle.com, and see what to include in your message.

You can contact Tarkle from the Support link in your dashboard, or by email at support@tarkle.com. This page shows how each way works and what to include in your message.

## Send a message from your dashboard

1. Sign in to Tarkle and open [your dashboard](/dashboard).
2. At the bottom of the page, click **Support**.
3. In the **Contact support** window, type your question in the **Message** box. You can write up to 5,000 characters.
4. To send files, click the attach icon and choose up to 5 files. Each file can be 10 MB or smaller.
5. Click **Send**.

Your message is sent under your name and the email address of your Tarkle account, so you do not need to add them yourself.

## What happens next

After you click **Send**, the window shows a reference number that starts with TKT-. It also says that support will get back to you by email within 1 business day. Use the reference number if you write again about the same question.

## Email support

To write by email, send your message to **support@tarkle.com**. Include the email address connected to your Tarkle account.

If your question is about one workspace, name that workspace. To learn what a workspace holds, read [What is a Tarkle workspace?](https://tarkle.com/help/getting-started/what-is-a-tarkle-workspace). To change a workspace's name or logo yourself, see [How to update your Tarkle workspace settings](https://tarkle.com/help/account/how-to-update-your-tarkle-workspace-settings).

For a billing question, say which plan and which invoice or receipt you mean. You can find invoices on the [Invoices](/dashboard/settings/billing/invoices) page. Plans and prices are on [Pricing](/pricing). Never include your password or payment card details in a message.

## Support hours and response times

Support is available Monday to Friday, 10 AM to 4 PM Eastern Time, excluding U.S. federal holidays. Response times are targets, not guarantees.

## Legal and privacy questions

Send legal notices and questions about the Terms to legal@tarkle.com. Send privacy questions and requests to privacy@tarkle.com.

## If you use Tarkle through a reseller or partner

If you use Tarkle through a partner's own site, the support form on that site emails your message to the partner's support address. For customers of a reseller, pricing, plans, invoices, payments, cancellations and refunds are handled by the reseller, and technical product issues go to Tarkle.

## Related articles

- [What is a Tarkle workspace?](https://tarkle.com/help/getting-started/what-is-a-tarkle-workspace)
- [How to invite your first client to the client portal](https://tarkle.com/help/getting-started/how-to-invite-first-client-client-portal)

Source: https://tarkle.com/help/about-tarkle/how-to-contact-tarkle