Canceling your Tarkle Send subscription takes two steps: opening your billing portal from /billing and canceling inside Stripe. The cancellation takes effect at the end of your current billing period, not immediately.
How to cancel
Go to
/billingin your workspace.In the Your plan section, click the Manage button on your current plan card.
You are redirected to the Stripe customer portal.
Inside the portal, select Cancel plan and confirm.
Your subscription remains active until the end of the period you have already paid for. If you are on a monthly plan and cancel on the 10th, you keep access until the end of that month.
What happens after cancellation
Once your subscription period ends, your workspace moves to an inactive state. Access to workspace features is suspended. Your data is not deleted immediately — the workspace enters a lock period before any deletion takes place.
Workspaces that remain inactive after subscription cancellation are scheduled for deletion after 60 days. During that window, you can resubscribe at any time from /billing to restore full access. If you choose not to renew, the workspace and all its data are permanently deleted at the end of the 60-day window.
Exporting your data before you leave
Before your access ends, you can export key workspace data as CSV files. Go to the relevant sections of your workspace (transfers, contacts, file requests) and use the export options available in each table view. Exporting before your plan expires ensures you retain records of your transfers, client details, and file request history after the workspace is deleted.
Resubscribing later
If your workspace has been deleted and you want to return to Tarkle Send, you can create a new workspace and start a fresh 7-day trial. Historical data from a deleted workspace cannot be recovered.