How to log in to a customer workspace as a reseller
Open a customer's workspace from the partner console to review their account, with a recorded reason and a time-limited session, or open your own workspace as its owner.
Resellers can open a customer's workspace from the partner console to review the account and help the customer. The view stays signed in as you, it lasts a limited time, and it is recorded with your reason. It is for checking settings, not for sharing or managing files on the customer's behalf.
How to open a customer workspace
Open your customer workspaces. Sign in to the partner console and go to the list of your customer workspaces.
Click the workspace name. A dialog titled Login to and the workspace name opens.
Enter a reason. Type it in the field, for example a ticket or a request.
Click Open. The workspace opens in a new tab.
The reason can be up to 500 characters and cannot be empty for a customer's workspace. You can also start from the list of users: Tarkle then opens the most recent workspace linked to that user under your partner account.
What the session allows
The session runs signed in as you, not as the customer. A bar at the bottom shows Support session, the workspace name and the end time. Click End session to stop it and return to the partner console.
The session ends after 30 minutes without use, or 2 hours after it started, whichever comes first.
Billing is hidden.
Starting a new session on a workspace ends your earlier one on it.
Tarkle records the start and the end of the session, with your reason.
You can only open workspaces linked to your partner account.
The workspace opens on your partner domain when you have one, and on the main Tarkle address otherwise.
Your own workspace
If the workspace is owned by the account you are signed in with, it opens as the owner. There is no reason to enter, no session and no session bar.
Note: Reseller workspaces do not show on your normal Tarkle Home. Open them from the partner console.
Error messages
A reason is required. Enter a reason and click Open again.
That workspace is not one of yours. The workspace is not linked to your partner account.
That account cannot be viewed. The customer's account belongs to Tarkle staff, so it cannot be opened.
This partner account is suspended. Your partner account is not active, so no workspace can be opened until it is.
What happens next
The customer's workspace opens in a new tab, and you can review its settings until the session ends. To share or receive files, use your own account instead of the customer's workspace.