A file request is a branded upload page you send to a client so they can submit files directly to your Tarkle Send workspace. You do not share your storage or account. The client sees a clean page, uploads what you need, and the files land in a folder you control.
What a file request does
You create the request. You define what files you need in the title and description. You pick the destination folder where uploads will go. You set whether the link is public or restricted to a specific client organization. The client opens the link and uploads. You get a notification email when they do.
This is not the same as a transfer, which pushes files to a recipient. A file request pulls files in from someone else.
How to create one
Go to Transfers in the sidebar and open the Requested tab.
Click New file request.
Fill in the Request title — keep it specific. Examples: "Project assets", "Campaign materials".
Write a Description explaining exactly what files you need.
Under Select destination, pick a folder in your workspace where uploads will land. You can search your folder tree or create a new folder on the spot by typing a name.
Under Access settings, choose either:
Public link — anyone with the link can upload
Specific organization — only members of a chosen client organization can upload
Optionally set an Expiration date (minimum 1 day from now, maximum 3 years).
Check Send email notifications when files are uploaded if you want an alert each time someone submits.
Click Save.
What the client sees
The client opens the link and lands on a branded page with your workspace's colors. They see the request title, your description, and an upload area. They do not see your account, your other files, or any Tarkle Send branding beyond what you've configured.
After upload
Files land directly in the folder you selected during setup. You can find them in your file library. If you enabled notifications, you get an email each time a file arrives.
Use cases
Agencies collecting client assets: Send a request link to a client when you need their logo files, brand guidelines, or photography before starting a project.
Law firms receiving documents: Send a request with a specific description of what documents are needed. Files go into a client-named folder automatically.
Freelancers getting feedback or materials: Ask a client to submit revision notes, reference images, or source files without an email attachment thread.
Studios collecting raw footage or assets: Accept large files from collaborators directly into a project folder without managing email limits or third-party file links.