How to contact Tarkle
Use the Support link in your dashboard, or email support@tarkle.com, and see what to include in your message.
You can contact Tarkle from the Support link in your dashboard, or by email at support@tarkle.com. This page shows how each way works and what to include in your message.
Send a message from your dashboard
Sign in to Tarkle and open your dashboard.
At the bottom of the page, click Support.
In the Contact support window, type your question in the Message box. You can write up to 5,000 characters.
To send files, click the attach icon and choose up to 5 files. Each file can be 10 MB or smaller.
Click Send.
Your message is sent under your name and the email address of your Tarkle account, so you do not need to add them yourself.
What happens next
After you click Send, the window shows a reference number that starts with TKT-. It also says that support will get back to you by email within 1 business day. Use the reference number if you write again about the same question.
Email support
To write by email, send your message to support@tarkle.com. Include the email address connected to your Tarkle account.
If your question is about one workspace, name that workspace. To learn what a workspace holds, read What is a Tarkle workspace?. To change a workspace's name or logo yourself, see How to update your Tarkle workspace settings.
For a billing question, say which plan and which invoice or receipt you mean. You can find invoices on the Invoices page. Plans and prices are on Pricing. Never include your password or payment card details in a message.
Support hours and response times
Support is available Monday to Friday, 10 AM to 4 PM Eastern Time, excluding U.S. federal holidays. Response times are targets, not guarantees.
Legal and privacy questions
Send legal notices and questions about the Terms to legal@tarkle.com. Send privacy questions and requests to privacy@tarkle.com.
If you use Tarkle through a reseller or partner
If you use Tarkle through a partner's own site, the support form on that site emails your message to the partner's support address. For customers of a reseller, pricing, plans, invoices, payments, cancellations and refunds are handled by the reseller, and technical product issues go to Tarkle.