How to set up a custom domain
Add a subdomain you own to your workspace, set its DNS records and check that it shows as Active.
A custom domain lets the file transfer and file request pages you share open at an address you own, such as files.example.com. The same domain also serves branded recipient email. This article shows how to add the domain to a workspace, set its DNS records and check that it is active. You need access to the DNS settings of the domain at your DNS provider. Custom domains are available on every plan, and Free includes one. Compare the plans on the pricing page.
Add the domain
Open the Domains tab of the workspace that will use the domain. Domains are set per workspace, so repeat these steps in each workspace that needs one.
Select Add domain. The button is shown to the workspace owner and to team members whose role can change settings.
In the Add a domain dialog, select Workspace domain, then select Continue.
In the Domain field, enter the subdomain, such as
files.example.com, then select Create.
Note: a root domain such as example.com is refused, and so is any domain that contains www. Pasting https:// in front of the domain is fine, because Tarkle removes it. Tarkle also refuses a domain that another workspace, a Brand Page or an event page already uses.
Set the DNS records
After you select Create, the dialog title changes to Verifying and your domain name. The dialog shows the Status and a table with Type, Name and Value columns. Add each record at your DNS provider exactly as it appears in that table.
Check the status
Select Refresh / check to check the domain again. When Tarkle confirms the domain is active, the dialog closes and Tarkle shows the message "Custom domain verified and connected."
Later, open the Domains tab again, select the domain's row, then select Refresh.
Each domain row shows Active once the domain is connected. Until then it shows Pending or Action required.
Edit or delete a domain
Open the menu on the domain's row to choose Edit or Delete.
To change the domain, choose Edit, enter the new domain in the Domain field of the Edit custom domain dialog, and select Save. Tarkle removes the existing domain and adds the new one, so ownership and DNS verification run again. Existing public links that use the old domain may stop working.
To remove a domain, choose Delete, type the domain in the Custom domain field and select Delete. The Delete button stays off until the typed name matches the domain. Both public delivery and branded recipient email for this domain are removed and no longer accessible.
A workspace has one custom domain. Tarkle refuses a second domain while one is set up, so delete the existing domain before you add another. Once it is deleted, you can add the new domain.
Other domain types
Brand Page domains and event page domains are added in the same Add a domain dialog, as their own destinations, and each has its own limit. For a Brand Page, see How do I use my own domain for a brand page?. On the Agency plan, your organization can also use one organization domain for clients. See How do I use my own domain with the Agency plan?.
What happens next
Once the domain shows Active, the file transfer and file request pages you share open at that address.