Which emails does Feedback send, and how do I stop them?
Which emails a feedback board sends, who gets each one, and how to stop them.
A feedback board sends emails to the people who take part in it when something happens on it: a new comment, a status change, a review or a deadline. New comment, reply, digest, status change, tag and deadline reminder emails carry a Stop these emails link at the bottom. Assignment and review emails have no such link.
What is sent
Who gets it | When | |
|---|---|---|
New comment or reply | The workspace owner and everyone who has commented on the board. The author and anyone tagged in the same comment are left out. | Right away. A person gets at most one of these emails per board every 5 minutes. Comments held back in that window go into the digest. |
Digest | The same people | Once the board has been quiet for 5 minutes, or 30 minutes after the oldest held-back comment, whichever comes first. It lists up to 3 comments. |
You were tagged | The person tagged in a comment | Right away. |
Assigned to you | The team member the comment is assigned to | Right away, unless you assigned the comment to yourself or the same person is set again. |
Status changed | The person who wrote the comment, when an email address is on file | When the status really changes. |
Review submitted | The workspace owner | Right away. |
Deadline reminder | The workspace owner and everyone who has commented, except reviewers who already gave a verdict | 24 hours and 1 hour before the deadline. |
Deadline closed | The workspace owner and team members who have commented | When the deadline passes. |
Team-only replies go to team members only. Deadlines and reminders are explained in How do deadlines, reminders and closing feedback work?, and assignments in How do I manage comments: statuses, assignees and filters?.
Stop emails from the link in an email
Open the email and click Stop these emails at the bottom. The page asks Stop feedback emails? and offers two buttons:
Stop emails for this board stops the emails about this board only.
Stop all feedback emails from the workspace name stops the emails for every board of that workspace.
Once emails are stopped, the same link shows Emails are stopped with a Turn emails back on button. That button lifts both kinds of stop.
Turn off notifications for one board
Team members can switch off the emails for a single board in Feedback. Open the board's Board actions menu (the three-dot button) and click Disable notifications. The item reads Enable notifications when you want them back. The screen then confirms that tags and assignments still reach you: "Emails off for this board. You are still told when you are tagged or assigned."
Limits
Assignment and review emails have no Stop these emails link, and a stop on a board or a workspace does not block them. A team member is still emailed when tagged, even after turning notifications off.